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  • 1
    Online Resource
    Online Resource
    Emerald ; 2023
    In:  Business Process Management Journal Vol. 29, No. 6 ( 2023-10-06), p. 1810-1837
    In: Business Process Management Journal, Emerald, Vol. 29, No. 6 ( 2023-10-06), p. 1810-1837
    Abstract: The aim of this research is to determine the impact of a learning organisation (LO) on developing quality improvement practices (QIPs) and to propose knowledge-sharing (KS) as a moderator which is anticipated to support the beneficial effect of a LO on QIP. A further objective is to establish whether training provision raises the abilities of healthcare organisations (HCOs) to attain greater standards of QIP via a LO and KS. Design/methodology/approach A total of 240 responses, obtained from employees working at private HCOs in Jordan, comprised the valid dataset. Structural equation modeling (SEM) was utilised for data analysis. Multigroup analysis (MGA) was performed to compare the impact of workers who had or had not undergone training. Findings The findings indicated that QIP was significantly enhanced by LO. HCOs with the objective of converting a KS-moderated LO could attain improved QIP standards, but within the surveyed establishments, this effect was only appreciated at modest degrees. By performing MGA, no variations were identified in the impact of workers. Practical implications Managers should place more emphasis on training and learning within HCOs. However, respondents did indicate that their establishments had notable degrees of KS, suggesting a potential strength that could be used positively by the managerial hierarchy. Originality/value This study encompasses an original contribution to contemporary scholarship in the field of knowledge management and quality through its examination of the moderating effect of KS on LO and QIP.
    Type of Medium: Online Resource
    ISSN: 1463-7154
    Language: English
    Publisher: Emerald
    Publication Date: 2023
    detail.hit.zdb_id: 2014421-0
    SSG: 3,2
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  • 2
    Online Resource
    Online Resource
    Emerald ; 2022
    In:  International Journal of Bank Marketing Vol. 40, No. 7 ( 2022-11-17), p. 1501-1525
    In: International Journal of Bank Marketing, Emerald, Vol. 40, No. 7 ( 2022-11-17), p. 1501-1525
    Abstract: The objective of this paper is to explore the possible impact of mobile banking service quality (MBSQ) on customer value co-creation intention (CVCI). Design/methodology/approach A questionnaire was administered to research participants from Jordan. A total of 562 valid questionnaires were analysed. Mediation and moderation evaluations were performed in order to examine the function performed by MBSQ, customer engagement (CE), and social presence as determinants of CVCI. Structural equation modeling of type covariance-SEM using AMOS software was employed for the analysis. Findings The research results verify the proposition that MBSQ, CE, and social presence can all influence. In addition, the mediating role of customer engagement in respect of the relationship between MBSQ and CVCI is also confirmed in this research. Practical implications This research is of use to bank managers who must allocate resources during the development of m-banking platforms, wherein value co-creation in banking can be promoted. Originality/value This study comprises an original contribution to current scholarship in the field of m-banking through its examination of the impact of customer engagement with m-banking. Moreover, this research augments current literature pertaining to the function of MBSQ in relation to CVCI as tempered by customer engagement and social presence.
    Type of Medium: Online Resource
    ISSN: 0265-2323
    Language: English
    Publisher: Emerald
    Publication Date: 2022
    detail.hit.zdb_id: 2032104-1
    SSG: 3,2
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  • 3
    Online Resource
    Online Resource
    Inderscience Publishers ; 2021
    In:  International Journal of Productivity and Quality Management Vol. 1, No. 1 ( 2021), p. 1-
    In: International Journal of Productivity and Quality Management, Inderscience Publishers, Vol. 1, No. 1 ( 2021), p. 1-
    Type of Medium: Online Resource
    ISSN: 1746-6474 , 1746-6482
    Language: English
    Publisher: Inderscience Publishers
    Publication Date: 2021
    SSG: 3,2
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  • 4
    Online Resource
    Online Resource
    Emerald ; 2023
    In:  International Journal of Quality & Reliability Management Vol. 40, No. 8 ( 2023-08-22), p. 2019-2038
    In: International Journal of Quality & Reliability Management, Emerald, Vol. 40, No. 8 ( 2023-08-22), p. 2019-2038
    Abstract: This paper assesses the continuance intention (CI) for mobile-based payment (M-payment) services following the COVID-19 pandemic by combining the self-efficacy construct with the electronic service quality model. Design/methodology/approach This exploratory, cross-sectional research employs qualitative and quantitative research methods; specifically, a questionnaire and interviews. A total of 403 Jordanian participants completed valid questionnaires. Mediation and moderation evaluations assessed the M-payment service quality (MPSQ), self-efficacy and health concerns (HC) to determine CI. Findings The results verify the significance of MPSQ and self-efficacy in developing CI and show the mediating influence of self-efficacy between MPSQ and CI. Moreover, HC negatively impact the self-efficacy/CI link. Practical implications This research benefits M-payment service providers seeking to secure customer loyalty via improved M-payment services. The behavioral intention investigation will provide rich information about potential customers' CI and illuminate areas for development. Originality/value This research makes an original contribution to the existing M-payment literature by investigating the impact of customers' perception of service quality on their CI to utilize M-payment services, balanced with self-efficacy and HC.
    Type of Medium: Online Resource
    ISSN: 0265-671X
    Language: English
    Publisher: Emerald
    Publication Date: 2023
    detail.hit.zdb_id: 1466792-7
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  • 5
    Online Resource
    Online Resource
    Conselho Nacional de Pesquisa e Pos-Graduacao em Direito - CONPEDI ; 2023
    In:  International Journal of Professional Business Review Vol. 8, No. 9 ( 2023-09-13), p. e03754-
    In: International Journal of Professional Business Review, Conselho Nacional de Pesquisa e Pos-Graduacao em Direito - CONPEDI, Vol. 8, No. 9 ( 2023-09-13), p. e03754-
    Abstract: Purpose: This study seeks to provide evaluations of the challenges, drivers and government responses that are provided for SEMs and in-house recovery in Jordan context in time of COVID-19, from viewpoints of owners and employees of SMEs and in-house businesses.   Theoretical framework: This study reviews the literature for the challenges, drivers and government responses for SMEs to assemble the list that was used to gather respondents’ evaluations and provide an evaluation of the SME environment in Jordan during the COVID-19 pandemic.   Design/Methodology/Approach: Using a questionnaire, data was collected for this study, purposive sampling was applied, and a sample of 1,179 provides the assessments that were used to gather the results. SPSS was used to conduct data analysis that was based on the use of descriptive analysis.   Findings: The findings show that owners and employees of SMEs and in-house businesses in Jordan express moderate levels of agreement toward all proposed challenges, with the exception of challenges related to market factors, which are at a high level of agreement. Additionally, all proposed drivers are at moderate levels of agreement, and the highest agreement level is for e-marketing factors.   Research practical & Social implications: The study suggests allowing government agencies, educational institutions, donor and support organisations, and owners and employees of SMEs to adopt strategic business plans that take advantages of possible drivers and mitigate the consequences of challenges in the business environment.   Originality/Value: This study contributes to the emerging literature concerning SMEs during the COVID-19 pandemic by targeting owners and employees of SMEs and in-house businesses in Jordan to gather their responses regarding a set of challenges, drivers and government responses that the literature proposed as characterising the business environment during the pandemic.
    Type of Medium: Online Resource
    ISSN: 2525-3654 , 2525-3654
    Language: Unknown
    Publisher: Conselho Nacional de Pesquisa e Pos-Graduacao em Direito - CONPEDI
    Publication Date: 2023
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  • 6
    In: International Journal of Productivity and Quality Management, Inderscience Publishers, Vol. 1, No. 1 ( 2022), p. 1-
    Type of Medium: Online Resource
    ISSN: 1746-6474 , 1746-6482
    Language: English
    Publisher: Inderscience Publishers
    Publication Date: 2022
    SSG: 3,2
    Location Call Number Limitation Availability
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