In:
PLOS ONE, Public Library of Science (PLoS), Vol. 17, No. 8 ( 2022-8-12), p. e0272957-
Abstract:
Service design is an innovative tool used to improve the quality of patient experience, therefore, making it necessary for nurses to be able to implement it. The aim of this study was to examine the effects of a training program for patient experience-based nursing service design (PEN-SD) on clinical nurses’ compassion and problem-solving ability. This study employed a mixed-methods design: a one-group, pretest-posttest design was used as the quantitative approach, and structured interviews were used as the qualitative approach. The participants were 21 nurses recruited from a university hospital in Korea. A PEN-SD training program was conducted from September 1 to October 6, 2018. After the training program, the participants’ compassion significantly improved ( p = .025) but there was no significant difference in their problem-solving ability ( p = .313). In the structured interviews, majority of the participants ( n = 17) felt that they were able to consider problems from the patient’s perspective. They also reported being able to identify solutions to problems through careful observation ( n = 5). The PEN-SD training program was effective in improving compassion among nurses.
Type of Medium:
Online Resource
ISSN:
1932-6203
DOI:
10.1371/journal.pone.0272957
DOI:
10.1371/journal.pone.0272957.g001
DOI:
10.1371/journal.pone.0272957.t001
DOI:
10.1371/journal.pone.0272957.t002
DOI:
10.1371/journal.pone.0272957.t003
DOI:
10.1371/journal.pone.0272957.t004
DOI:
10.1371/journal.pone.0272957.s001
DOI:
10.1371/journal.pone.0272957.s002
DOI:
10.1371/journal.pone.0272957.s003
DOI:
10.1371/journal.pone.0272957.s004
DOI:
10.1371/journal.pone.0272957.s005
DOI:
10.1371/journal.pone.0272957.s006
DOI:
10.1371/journal.pone.0272957.r001
DOI:
10.1371/journal.pone.0272957.r002
DOI:
10.1371/journal.pone.0272957.r003
DOI:
10.1371/journal.pone.0272957.r004
DOI:
10.1371/journal.pone.0272957.r005
DOI:
10.1371/journal.pone.0272957.r006
DOI:
10.1371/journal.pone.0272957.r007
DOI:
10.1371/journal.pone.0272957.r008
Language:
English
Publisher:
Public Library of Science (PLoS)
Publication Date:
2022
detail.hit.zdb_id:
2267670-3
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