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  • 1
    Online Resource
    Online Resource
    Walter de Gruyter GmbH ; 2020
    In:  Entrepreneurship Research Journal Vol. 10, No. 4 ( 2020-10-01)
    In: Entrepreneurship Research Journal, Walter de Gruyter GmbH, Vol. 10, No. 4 ( 2020-10-01)
    Abstract: Social entrepreneurship (SE) has gained prominence in recent years, becoming a primary field of study and providing rich research opportunities that are both challenging and intriguing. This paper seeks to fill the knowledge gap in this field by improving the understanding of business models of SE and, more specifically, investigating how social entrepreneurs design their business models in order to create both social and economic value. Using the abductive approach method, the paper explores a single case study that enquires about the business model of the social enterprise named “La Paranza Cooperative”, located in southern Italy and operating in the cultural heritage industry. Our main theoretical contribution lies in illustrating and formalising the ambidexterity perspective through which social enterprises simultaneously pursue goals that are apparently contradictory, such as economic and social ones. Furthermore, on the practical side, we assess the win–win managerial mechanisms that benefit social enterprises through their external environment as a bundle of distinctive resources while contributing to its requalification. Finally, our explorative study opens-up for deeper and more detailed future research on the business model of SE.
    Type of Medium: Online Resource
    ISSN: 2157-5665 , 2194-6175
    Language: English
    Publisher: Walter de Gruyter GmbH
    Publication Date: 2020
    detail.hit.zdb_id: 2629311-0
    SSG: 3,2
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  • 2
    Online Resource
    Online Resource
    Emerald ; 2023
    In:  The TQM Journal Vol. 35, No. 5 ( 2023-06-26), p. 1097-1105
    In: The TQM Journal, Emerald, Vol. 35, No. 5 ( 2023-06-26), p. 1097-1105
    Type of Medium: Online Resource
    ISSN: 1754-2731
    Language: English
    Publisher: Emerald
    Publication Date: 2023
    detail.hit.zdb_id: 2420151-0
    SSG: 3,2
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  • 3
    In: The TQM Journal, Emerald, ( 2021-06-08)
    Abstract: Eco-museums safeguard the cultural authenticity and the historical identity of the place in which they operate. Conventional organizational models and management practices are generally employed to achieve this institutional aim. Conversely, innovative solutions – such as digitization – are overlooked. Adopting a service quality management perspective, the article intends to examine the role of managerialization and professionalization in triggering eco-museums' digitization. Design/methodology/approach An empirical analysis involving 126 eco-museums operating in Italy as of 2018 was designed to investigate the implications of managerialization and professionalization on the eco-museums' propensity to embark on a digitization process. Two different forms of digitization were examined: (1) the presence of eco-museums in the digital environment; and (2) the exploitation of digital tools for service delivery. The mediating role of two “soft” total quality management (TQM) practices, i.e. people centredness and strategic focus on visitors' experience, was contemplated in the empirical analysis. Findings The research findings suggest that managerialization and professionalization have ambiguous effects on eco-museums' digitization. Nevertheless, they indirectly contribute to a greater digital presence of eco-museums and to a larger use of digital tools for service delivery through an increased use of soft TQM practices. Research limitations/implications Managerialization and professionalization are likely to foster the digital transition of eco-museums, which advances their ability to protect and promote the local cultural heritage. Soft TQM practices intended to achieve people-centredness and to enhance the visitors' experience should be exploited to stimulate the eco-museums' digitization. Originality/value The article examines the triggers of eco-museums' digitization, providing some food for thought to scholars and practitioners.
    Type of Medium: Online Resource
    ISSN: 1754-2731
    Language: English
    Publisher: Emerald
    Publication Date: 2021
    detail.hit.zdb_id: 2420151-0
    SSG: 3,2
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  • 4
    Online Resource
    Online Resource
    Emerald ; 2017
    In:  The TQM Journal Vol. 29, No. 6 ( 2017-10-09), p. 762-766
    In: The TQM Journal, Emerald, Vol. 29, No. 6 ( 2017-10-09), p. 762-766
    Type of Medium: Online Resource
    ISSN: 1754-2731
    Language: English
    Publisher: Emerald
    Publication Date: 2017
    detail.hit.zdb_id: 2420151-0
    SSG: 3,2
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  • 5
    Online Resource
    Online Resource
    SAGE Publications ; 2022
    In:  Journal of General Management Vol. 47, No. 3 ( 2022-04), p. 155-167
    In: Journal of General Management, SAGE Publications, Vol. 47, No. 3 ( 2022-04), p. 155-167
    Abstract: Patient-centredness relies on integrated care, which requires teamwork to be effectively implemented. Positive relationships between team members and supervisors are crucial to enhance health professionals’ satisfaction with their job and, consequently, to increase their commitment to organizational excellence. However, the positive effects of team members–supervisor exchange may dilute when the team is endowed with autonomy at work. The article proposes a moderation analysis aimed at collecting evidence of the implications of team members–supervisor relationships on job satisfaction (JS) with team autonomy (TA) as a moderating variable. Results of the study suggest that positive exchanges between team members and supervisors enhance health professionals’ satisfaction with their job. However, TA acts as a negative and statistically significant moderator. Good exchanges between team members and their supervisor seem to lose their positive effects on JS when health professionals are provided with a greater self-determination to accomplish their organizational activities. Tailored management interventions should be designed to sustain teamwork when increased autonomy at work is assigned to health professionals.
    Type of Medium: Online Resource
    ISSN: 0306-3070 , 1759-6106
    Language: English
    Publisher: SAGE Publications
    Publication Date: 2022
    detail.hit.zdb_id: 2068265-7
    SSG: 3,2
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  • 6
    Online Resource
    Online Resource
    Emerald ; 2021
    In:  Journal of Business & Industrial Marketing Vol. 36, No. 13 ( 2021-12-17), p. 142-160
    In: Journal of Business & Industrial Marketing, Emerald, Vol. 36, No. 13 ( 2021-12-17), p. 142-160
    Abstract: The purpose of this paper is to understand the strategic management of a technology-enabled shift from a product-centric to a service-centric logic and to identify the sociotechnical dynamics underlying this transition. The study focuses on how manufacturers manage to create value in industrial markets through digital servitization. Design/methodology/approach An abductive research approach is used to investigate two manufacturing firms, and an interpretive framework is used as an analytical template. A cross-case analysis is conducted. Findings The case companies strategically managed sociotechnical processes of digitization to co-create value. Their service orientation delineates dissimilarity in terms of digital servitization. It reflects a viable ecosystem that moves toward datatization through adaptation in one case and a viable ecosystem that moves toward digitization through reconfiguration in the other case. Practical implications A theoretically grounded, empirically informed framework is proposed to detect transformational mechanisms to manage value co-creation in digitally servitized contexts, thus contributing to ecosystem viability. Originality/value This is the first study to adopt a system perspective such as the viable system approach combined with service-dominant logic to reconceptualize the overall sociotechnical processes and the underlying mechanisms leading to digitized value creation. In line with a systems view and a systematic process based on a transformative attitude toward digital servitization, the empirically informed framework identifies specific co-creation activities and recursive feedback loops.
    Type of Medium: Online Resource
    ISSN: 0885-8624 , 0885-8624
    Language: English
    Publisher: Emerald
    Publication Date: 2021
    detail.hit.zdb_id: 649550-3
    detail.hit.zdb_id: 2019934-X
    SSG: 3,2
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  • 7
    Online Resource
    Online Resource
    ANPTUR - Associacao Nacional de Pesquisa e Pos Graducao em Turismo ; 2019
    In:  Revista Brasileira de Pesquisa em Turismo Vol. 13, No. 3 ( 2019-09-01), p. 140-160
    In: Revista Brasileira de Pesquisa em Turismo, ANPTUR - Associacao Nacional de Pesquisa e Pos Graducao em Turismo, Vol. 13, No. 3 ( 2019-09-01), p. 140-160
    Abstract: Although the theme of push and pull motivations has received increasing attention in tourist behavior literature, little attention has been devoted to the investigation of the interaction between single push motivations and visitor loyalty and other relevant variables influencing tourist behavior. Given its undoubtable relevance in motivating human behavior, we propose curiosity as a single push motive by examining its causal relationships with destination attributes (evaluated in holistic way), attitude toward destination, and loyalty. In particular, we tested a new research model on a sample of 273 potential Brazilian travelers to Europe by using a structural equation modeling approach. Sample size is in line with the state-of-the-art in literature (Ciasullo et al., 2017). The data moderately well fitted the “curiosity model” and the findings highlighted that curiosity plays a crucial role in shaping attitude and pull motivation, and in influencing tourist loyalty. Consequently, destination managers or European Union institutions should magnify the role of curiosity, attitude towards destination, and pull motivations in terms of marketing policies.
    Type of Medium: Online Resource
    ISSN: 1982-6125
    Language: Unknown
    Publisher: ANPTUR - Associacao Nacional de Pesquisa e Pos Graducao em Turismo
    Publication Date: 2019
    detail.hit.zdb_id: 2603433-5
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  • 8
    Online Resource
    Online Resource
    Springer Science and Business Media LLC ; 2020
    In:  International Entrepreneurship and Management Journal Vol. 16, No. 4 ( 2020-12), p. 1167-1195
    In: International Entrepreneurship and Management Journal, Springer Science and Business Media LLC, Vol. 16, No. 4 ( 2020-12), p. 1167-1195
    Type of Medium: Online Resource
    ISSN: 1554-7191 , 1555-1938
    Language: English
    Publisher: Springer Science and Business Media LLC
    Publication Date: 2020
    detail.hit.zdb_id: 2191484-9
    SSG: 3,2
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  • 9
    Online Resource
    Online Resource
    Emerald ; 2022
    In:  Journal of Health Organization and Management Vol. 36, No. 9 ( 2022-12-19), p. 133-157
    In: Journal of Health Organization and Management, Emerald, Vol. 36, No. 9 ( 2022-12-19), p. 133-157
    Abstract: Healthcare policies around the globe are aimed at achieving patient-centeredness. The patient is understood as a prosumer of healthcare, wherein healthcare service co-production and value co-creation take center stage. The article endeavors to unpack the state of the literature on the innovations promoting the transition toward patient-centeredness, informing policy and management interventions fostering the reconceptualization of the patient as a prosumer of healthcare services. Design/methodology/approach A hybrid review methodology consisting of a bibliometric-interpretive review following the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) protocol is used. The bibliometric component enabled us to objectively map the extant scientific knowledge into research streams, whereas the interpretive component facilitated the critical analysis of research streams. Findings Patient-centeredness relies on a bundle of innovations that are enacted through a cycle of patients' activation, empowerment, involvement and engagement, wherein the omission of any steps arrests the transition toward service co-production and value co-creation. Institutional, organizational and cognitive barriers should be overcome to boost the transition of patients from consumers to prosumers in a patient-centered model of healthcare. Originality/value The article delivers the state of the art of the scientific literature in the field of innovations aimed at sustaining the transition toward patient-centeredness and provides some food for thoughts to scholars and practitioners who wish to push forward service co-production and value co-creation in healthcare.
    Type of Medium: Online Resource
    ISSN: 1477-7266
    Language: English
    Publisher: Emerald
    Publication Date: 2022
    detail.hit.zdb_id: 2109532-2
    SSG: 3,2
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  • 10
    In: Applied Soft Computing, Elsevier BV, Vol. 64 ( 2018-03), p. 436-444
    Type of Medium: Online Resource
    ISSN: 1568-4946
    Language: English
    Publisher: Elsevier BV
    Publication Date: 2018
    detail.hit.zdb_id: 2057709-6
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