In:
Toplum ve Sosyal Hizmet, Toplum ve Sosyal Hizmet, Vol. 31, No. 1 ( 2020-01-29), p. 106-130
Abstract:
The aim of this research was to determine the job satisfaction and burnout levels of social workers working in different social services. This study which was planned as a quantitative research in general survey model has a target population that consists of all social workers working in Istanbul. During the procurement of the data, Personal information form created by the researcher, Minnesota Job Satisfaction Scale and Maslach Burnout Scale were used. The acquired findings of the survey were interpreted based on the results of the t-test and Anavo analysis, and the data were analyzed in the SPSS 21 program. As a result of the findings of the study, it was determined that the employees working one to one with clients have more than 20-30 hours higher internal satisfaction scores and those with seniority of 5-10 years have higher internal satisfaction scores. It was determined that those who willingly chose the profession and those who felt themselves professionally had higher internal and external satisfaction scores. Emotional exhaustion and low personal success points decrease, internal and external satisfaction scores are increased as social workers feel inadequate. In addition, as the quality of communication decreases, the emotional exhaustion degree and the quality of communication with the managers decreases as the burnout dimension scores and the quality of communication with colleagues and manager increases and the internal and external satisfaction scores increase. Emotional exhaustion, depersonalization and low personal accomplishment score, and internal and external satisfaction scores are increased as long as independent decision-making process is not supported within the organization. It is thought that the research findings obtained from this study will determine the variables affecting the satisfaction and burnout levels of the social workers and will be important in terms of contributing to the overall efficiency and success.
Type of Medium:
Online Resource
ISSN:
2147-3374
Language:
Unknown
Publisher:
Toplum ve Sosyal Hizmet
Publication Date:
2020
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