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  • 1
    Online Resource
    Online Resource
    Sustainable organizational performance management: deciphering the role of emotional capital in e-commerce industry
    Emerald ; 2023
    In:  South Asian Journal of Business Studies Vol. 12, No. 3 ( 2023-08-30), p. 395-408
    Details
    In: South Asian Journal of Business Studies, Emerald, Vol. 12, No. 3 ( 2023-08-30), p. 395-408
    Abstract: This study aims to understand role employee emotional capital in e-commerce organizations for implementing a sustainability-oriented approach. It explores two research questions: First, what role does emotional capital play in creating a sustainability-oriented functioning in an e-commerce organization? Second, how the emotional capital of employees and leaders can be molded and aligned to the desired behavioral approach toward sustainability. Design/methodology/approach The authors’ methodology involves literature review undertaken to appropriately position the understanding of sustainability and its relationship with emotional capital in the e-commerce industry. The paper is based on the review of articles published between the year 1990 and 2020. Academic and peer-reviewed journal articles, which have contributed to enrich the concept of emotional capital and sustainability, were collected from various data sources like SCOPUS, ERIC, Science Direct and Emerald. Findings The findings indicate that the organizational emotional capital can help in designing and pursuing sustainability-oriented practices in a more “engaged” manner. This can further stimulate a new approach for determining the dimensions, goals and measurement criteria for organizational performance management in the e-commerce industry. Originality/value This is a first of its kind study that connects the dots between sustainable organization performance and emotional capital establishing groundwork for future research pursuits in the direction. This study presents strong futuristic managerial implications and focuses on how e-commerce organizations can achieve long-term sustainability performance by harnessing the resource of emotional capital, which is inherently present with them at individual and collective levels.
    Type of Medium: Online Resource
    ISSN: 2398-628X
    URL: Article
    DOI: 10.1108/SAJBS-09-2021-0368
    Language: English
    Publisher: Emerald
    Publication Date: 2023
    detail.hit.zdb_id: 2887112-1
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  • 2
    Online Resource
    Online Resource
    Sustainable mobile banking application: a text mining approach to explore critical success factors
    Emerald ; 2022
    In:  Journal of Enterprise Information Management Vol. 35, No. 2 ( 2022-03-08), p. 414-428
    Details
    In: Journal of Enterprise Information Management, Emerald, Vol. 35, No. 2 ( 2022-03-08), p. 414-428
    Abstract: This study aims at identifying critical success factors of a sustainable mobile banking application using text mining approach. Design/methodology/approach A total of 6,073 consumer reviews relating to a mobile banking application were collected and analyzed to meet the study objective. Latent Semantic Analysis (LSA) was done to identify the critical success factors of a sustainable mobile banking application. Findings The results indicated that privacy and security, navigation, customer support, convenience and efficiency are the key factors. Research limitations/implications The study findings enrich the mobile banking and sustainable service delivery channel literature. Practical implications The results are expected to benefit the bankers in delivering effective banking services through a mobile banking application. Originality/value Studies in the sustainability are few yet promising particularly the ones that use rigorous statistics suitable on thousands of data points to accomplish the study objectives.
    Type of Medium: Online Resource
    ISSN: 1741-0398
    URL: Article
    DOI: 10.1108/JEIM-10-2020-0426
    Language: English
    Publisher: Emerald
    Publication Date: 2022
    detail.hit.zdb_id: 2144850-4
    SSG: 24,1
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  • 3
    Online Resource
    Online Resource
    Development of a balanced scorecard : An integrated approach of Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP)
    Emerald ; 2006
    In:  International Journal of Productivity and Performance Management Vol. 56, No. 1 ( 2006-12-12), p. 25-59
    Details
    In: International Journal of Productivity and Performance Management, Emerald, Vol. 56, No. 1 ( 2006-12-12), p. 25-59
    Type of Medium: Online Resource
    ISSN: 1741-0401
    URL: Article
    DOI: 10.1108/17410400710717073
    Language: English
    Publisher: Emerald
    Publication Date: 2006
    detail.hit.zdb_id: 2024364-9
    SSG: 3,2
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  • 4
    Online Resource
    Online Resource
    A TISM modeling of critical success factors of blockchain based cloud services
    Emerald ; 2018
    In:  Journal of Advances in Management Research Vol. 15, No. 4 ( 2018-09-14), p. 434-456
    Details
    In: Journal of Advances in Management Research, Emerald, Vol. 15, No. 4 ( 2018-09-14), p. 434-456
    Abstract: Over last few years, a major innovation known as blockchain technology has emerged as potentially one of the most disruptive technology of recent times. The purpose of this paper is to identify and analyze various critical success factors (CSFs) that can facilitate success of blockchain-based cloud services. Further, this paper aims to analyze and understand mutual interactions among these CSFs. Design/methodology/approach In this paper, 19 CSFs have been identified through literature review and expert opinions. The hierarchical framework developed using total interpretive structural modeling has revealed the inter-dependencies among these CSFs. The methodology employed in this study provides a mechanism to conduct an exploratory study by identifying the factors and analyzing their interactions through the development of a hierarchical framework. This research further categorizes CSFs into multiple clusters based on their driving power and dependence power. Findings This paper has identified 19 CSFs, namely, user engagement, industry collaboration, rich ecosystem, blockchain technology standardization, regulatory clarity, cost efficiency, energy efficiency (wasted resources), handling blockchain bloat, miner incentives, business case alignment to blockchain capability, sidechains development, blockchain talent pool availability, leadership readiness for a decentralized consensus based technology, technology investment and maturity, trust on blockchain networks, integration with other cloud services, robust and mature smart contracts platform, blockchain security and user control on data (privacy). Further, driver and dependent variables have been identified. Research limitations/implications Future research can discover and detail the sub-factors behind the 19 CSFs identified in this paper. Additionally, more work can be done to extend the current structural model for blockchain-based services to a more functional form. Practical implications It provides a comprehensive list of CSFs that are relevant for development of blockchain-based cloud services. This will help industry leaders to strategically focus on the main drivers that will ensure that businesses get maximum benefit of this disruptive technology. Originality/value This study makes a significant contribution in the literature of blockchain-based cloud services, which captures the perspective of different stakeholders. This study is one of the first (if not the first) systematic research on adoption of blockchain-based services. It creates the foundation to carry out further research in this area.
    Type of Medium: Online Resource
    ISSN: 0972-7981
    URL: Article
    DOI: 10.1108/JAMR-03-2018-0027
    Language: English
    Publisher: Emerald
    Publication Date: 2018
    detail.hit.zdb_id: 2511485-2
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  • 5
    Online Resource
    Online Resource
    Does psychological climate affect task and contextual performance through affective commitment? Evidence from public sector companies
    Emerald ; 2021
    In:  Evidence-based HRM: a Global Forum for Empirical Scholarship Vol. 9, No. 3 ( 2021-07-30), p. 258-275
    Details
    In: Evidence-based HRM: a Global Forum for Empirical Scholarship, Emerald, Vol. 9, No. 3 ( 2021-07-30), p. 258-275
    Abstract: This paper has two main purposes. One purpose is to examine the mediating role of affective commitment in the relationship between psychological climate and contextual and task performance. Another purpose is to conceptualize and measure the psychological climate. Design/methodology/approach Data were analyzed using a sample of 514 employees working in 12 public sector companies in India. Partial least squares (PLS) technique was used to test the proposed research framework. Findings The results of this study revealed that affective commitment has a mediating role in the relationship between psychological climate and contextual performance as well as between psychological climate task performance. Research limitations/implications The findings of this study augment the theory of psychological climate by suggesting that individuals perceiving high a psychological climate are likely to have the high affective commitment that ultimately leads to higher performance. Practical implications Public sector companies are encouraged to provide a favorable psychological climate that can emotionally commit the employees to perform well. Originality/value This study is one of its kinds to overcome the limitations of the earlier studies such as in examining the effect of higher-order psychological climate on task and contextual performances.
    Type of Medium: Online Resource
    ISSN: 2049-3983
    URL: Article
    DOI: 10.1108/EBHRM-09-2019-0089
    Language: English
    Publisher: Emerald
    Publication Date: 2021
    detail.hit.zdb_id: 2694217-3
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  • 6
    Online Resource
    Online Resource
    How does dataveillance drive consumer online payment resistance?
    Emerald ; 2023
    In:  Journal of Consumer Marketing Vol. 40, No. 2 ( 2023-02-07), p. 224-234
    Details
    In: Journal of Consumer Marketing, Emerald, Vol. 40, No. 2 ( 2023-02-07), p. 224-234
    Abstract: This study aims to examine the effect of dataveillance on resistance towards online payment. Using a moderated-mediation framework, the study also investigates the mediating effects of perceived privacy and security concerns and how these mediating effects are moderated by corporate credibility, consumer scepticism and consumer empowerment. Design/methodology/approach A scenario-based experimental design was performed to examine the proposed hypotheses. Analysis of covariance and PROCESS macro were used to examine the hypotheses by analysing 312 collected responses. Findings The results indicated the dataveillance positively affects consumer resistance towards online payment. The results also suggested that corporate credibility and consumer scepticism significantly moderates the association between dataveillance and resistance towards online payment. Practical implications The findings of this study will help online retailers to reduce consumers’ perceived privacy and security concerns, thereby reducing consumers’ resistance towards online payment. Originality/value Theoretically, the study contributes to privacy, consumer behaviour, online payment and cognitive-motivational-relational theory literature.
    Type of Medium: Online Resource
    ISSN: 0736-3761 , 0736-3761
    URL: Article
    DOI: 10.1108/JCM-03-2021-4555
    Language: English
    Publisher: Emerald
    Publication Date: 2023
    detail.hit.zdb_id: 2032361-X
    SSG: 3,2
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  • 7
    Online Resource
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    Modelling barriers of battery integration in smart grid
    Emerald ; 2023
    In:  International Journal of Energy Sector Management Vol. 17, No. 3 ( 2023-03-21), p. 617-642
    Details
    In: International Journal of Energy Sector Management, Emerald, Vol. 17, No. 3 ( 2023-03-21), p. 617-642
    Abstract: Battery integration with renewable energy and conventional power grid is common practice in smart grid systems and provides higher operational flexibility. Abundant issues and challenges to the Indian smart grid while integrating renewable energy and storage technology will give timely emphasis to grasp uninterrupted power supply in forthcoming trend. Hence, this paper aims to acknowledge different barriers of battery integration and evaluate them to develop approaches for restricting their influence. Design/methodology/approach A multi-model approach is used to illustrate how these challenges are interrelated by systematically handling expert views and helps to chronologically assemble various issues from the greatest severe to the slightest severe ones. Further, these barriers are grouped using the cross-impact matrix multiplication applied to the classification analysis (MICMAC) study grounded on their driving and dependence power. Also, hypothesis testing was done to validate the obtained model. Findings It provides a complete thoughtful on directional interrelationships between the barriers and delivers the best possible solution for the active operation of the smart grid and its performance. Research limitations/implications There is a significant requirement for high-tech inventions outside the transmission grid to function for the integration of renewables and storage systems. Practical implications The model will support policymakers in building knowledgeable decisions while chronologically rejecting the challenges of battery integration in smart grid systems to improve power grid performance. Originality/value Based on author’s best knowledge, there is hardly any research that explicitly explains the framework for the barriers of battery integration in grid for developing countries like India. It is one of the first attempts to understand the fundamental barriers for battery integration. This study adds significantly to the literature on the energy sector by capturing the perspective of various stakeholders.
    Type of Medium: Online Resource
    ISSN: 1750-6220 , 1750-6220
    URL: Article
    DOI: 10.1108/IJESM-07-2021-0006
    Language: English
    Publisher: Emerald
    Publication Date: 2023
    detail.hit.zdb_id: 2280261-7
    SSG: 3,2
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  • 8
    Online Resource
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    Ranking of collusive behaviour in Indian agro-supply chain using interval 2-tuple linguistic TOPSIS method
    Emerald ; 2016
    In:  Journal of Modelling in Management Vol. 11, No. 4 ( 2016-11-07), p. 949-966
    Details
    In: Journal of Modelling in Management, Emerald, Vol. 11, No. 4 ( 2016-11-07), p. 949-966
    Abstract: The aim of this paper is to develop a model for the prioritization of collusive behaviours within Indian food grain supply chain (FGSC) to enable government authorities, entrusted with the task of public distribution, to address those frauds based on their priority for making an existing supply chain more sustainable. Design/methodology/approach An interval 2-tuple linguistic Technique for Order Preference by Similarity to Ideal Solution (ITL-TOPSIS) method has been used to deal with the problem of prioritization of frauds under incomplete and uncertain information. Unlike traditional methods, this methodology offers an ability to make informed decisions, without loss of information, while factoring in various ambiguities. Findings The outcome indicates that the most severe fraud is adulteration, which adversely impacts the health of a person. Bogus Ration Card comes next, as it results into the distribution of grains to non-poor, ineligible population rather than the deserving beneficiaries. Next is diversion, where diverted food grains end up being sold at much higher rates than specified subsidized rates. Theft is least severe, as this would not affect FGSC much until done on large scale. Research limitations/implications More decision-makers can be consulted to entertain more uncertainty and ambiguity. Also, a comparative study can be performed using different methodologies. Practical Implications The proposed modelling could empower various governmental and non-governmental regulatory bodies in formulation of food policies to effectively tackle the problem of inappropriate delivery of food to the unintended population and to take necessary informed decisions for ensuring food security and safety to the society at large. Originality/value There is a dearth of studies related to the prioritization of frauds within FGSC. This research bridges the gap in literature by providing a decision-making framework for prioritizing collusive behaviour under ambiguous and uncertain information.
    Type of Medium: Online Resource
    ISSN: 1746-5664
    URL: Article
    DOI: 10.1108/JM2-03-2015-0006
    Language: English
    Publisher: Emerald
    Publication Date: 2016
    detail.hit.zdb_id: 2243983-3
    SSG: 3,2
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  • 9
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    Online Resource
    A TISM modeling of critical success factors of smartphone manufacturing ecosystem in India
    Emerald ; 2016
    In:  Journal of Advances in Management Research Vol. 13, No. 2 ( 2016-8-1), p. 203-224
    Details
    In: Journal of Advances in Management Research, Emerald, Vol. 13, No. 2 ( 2016-8-1), p. 203-224
    Abstract: – The purpose of this paper is to identify and analyze various critical success factors (CSFs) that can facilitate smartphone manufacturing in India. This paper further aims to understand the mutual interactions among these CSFs through identification of the hierarchical relationships among them. Design/methodology/approach – A framework for a smartphone manufacturing system has been developed, wherein the hierarchical inter-relationships between identified CSFs have been presented and interpreted using total interpretive structural modeling (TISM). Cross-impact matrix multiplication applied to classification analysis has been further employed to identify the driving power as well as dependence power of these CSFs. Findings – In the present research, 15 CSFs have been identified through literature review and expert opinions. The hierarchical framework developed using TISM has revealed the inter-dependencies among these CSFs. This research further categorizes CSFs into three clusters. The first cluster comprises of CSFs having high dependence power, the second cluster identifies CSFs having high driving power and the third cluster identifies CSFs which act as linkages between the driver CSFs and dependent CSFs. Research limitations/implications – This study has implications for both practitioners and academia. It provides a comprehensive list of CSFs that are relevant to develop a smartphone ecosystem in India. In addition, this study will help decision makers to strategically focus on the main drivers of the ecosystem that requires the immediate attention of decision makers. The methodology employed in this study provides a mechanism to conduct an exploratory study by identifying the factors and analyzing their interactions through the development of a hierarchical framework. Originality/value – The proposed framework developed through qualitative modeling is an effort to understand relevant factors that can promote the smartphone manufacturing ecosystem. This study makes a significant contribution in the literature of smartphone manufacturing, which captures the perspective of different stakeholders.
    Type of Medium: Online Resource
    ISSN: 0972-7981
    URL: Article
    DOI: 10.1108/JAMR-12-2015-0088
    Language: English
    Publisher: Emerald
    Publication Date: 2016
    detail.hit.zdb_id: 2511485-2
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  • 10
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    Demand-driven approach of vocational education and training (VET) and experiential learning: a thematic analysis through systematic literature review (SLR)
    Emerald ; 2024
    In:  Asian Education and Development Studies Vol. 13, No. 1 ( 2024-02-01), p. 45-63
    Details
    In: Asian Education and Development Studies, Emerald, Vol. 13, No. 1 ( 2024-02-01), p. 45-63
    Abstract: This study investigates the various themes around the demand-driven approach of vocational education and training (VET). The study focuses on investigating two major aspects of VET. Firstly, the extant literature has been systematically classified based on seven parameters: Geography, Focus on Vocational Education, Research Methods, Economic Sector, Origin of Study, Type of Training and Level of Skill. Secondly, this study has explored various themes around the VET implementation, performance gaps and road ahead. Design/methodology/approach Thematic analysis with the systematic literature review (SLR) method is applied to 50 research papers on VET, published between 2011 and 2022. Findings This systematic review has found that experiential compliments VET and VET is the medium of skill development. Further, it was extracted through themes that VET may help ensure alternate employment in rural areas and contribute to micro- and macro-level economic development. Also, there is a requirement to adopt a demand-driven approach to VET by localizing VT content and delivery. Research limitations/implications The study's findings are directed towards the need for demand-driven and customized VET. This study also explores many potential areas for further empirical research through various themes. Originality/value This study is a novel effort that extracts the themes constituting the effect of VETs along with the descriptive analysis of the extant literature using the SLR approach. The study has rationalized the findings by providing due coding to various parameters in the previous studies under investigation.
    Type of Medium: Online Resource
    ISSN: 2046-3162
    URL: Article
    DOI: 10.1108/AEDS-07-2023-0083
    Language: English
    Publisher: Emerald
    Publication Date: 2024
    detail.hit.zdb_id: 2650542-3
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