In:
BMJ Health & Care Informatics, BMJ, Vol. 28, No. 1 ( 2021-09), p. e100417-
Abstract:
To implement a unified non-emergency medical transportation (NEMT) service across a large integrated healthcare delivery network. Methods We assessed needs among key organisational stakeholders, then reviewed proposals. We selected a single NEMT vendor best aligned with organisational priorities and implemented this solution system-wide. Results Our vendor’s hybrid approach combined rideshares with contracted vehicles able to serve patients with equipment and other needs. After 6195 rides in the first year, we observed shorter wait times and lower costs compared with our prior state. Discussion Essential lessons included (1) understanding user and patient needs, (2) obtaining complete, accurate and comprehensive baseline data and (3) adapting existing workflows—rather than designing de novo—whenever possible. Conclusions Our implementation of a single-vendor NEMT solution validates the need for NEMT at large healthcare organisations, geographical challenges to establishing NEMT organisation-wide, and the importance of baseline data and stakeholder engagement.
Type of Medium:
Online Resource
ISSN:
2632-1009
DOI:
10.1136/bmjhci-2021-100417
Language:
English
Publisher:
BMJ
Publication Date:
2021
detail.hit.zdb_id:
3003028-6
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