In:
ACM SIGCHI Bulletin, Association for Computing Machinery (ACM), Vol. 23, No. 4 ( 1991-10), p. 71-72
Abstract:
"U S WEST HELP" is a function provided by U S WEST Operator Services to facilitate contact between callers seeking information and the most appropriate point of response within U S WEST's 14-state region. The primary challenge in designing a user interface for these employees is to bridge the gap between the general public's conception of U S WEST's products, services, and pertinent functions and the way in which this information is structured and stored in one or more relational databases.
Type of Medium:
Online Resource
ISSN:
0736-6906
DOI:
10.1145/126729.1056071
Language:
English
Publisher:
Association for Computing Machinery (ACM)
Publication Date:
1991
detail.hit.zdb_id:
2088746-2
detail.hit.zdb_id:
625774-4
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