In:
Pharmacia, Pensoft Publishers, Vol. 67, No. 4 ( 2020-11-06), p. 303-309
Abstract:
Introduction : The purpose of this study was to understand elderly consumers’ satisfaction on the community pharmacy services in Ho Chi Minh City, Vietnam. Materials and methods : A sample of 32 consumers, aged over 60, was recruited in four pharmacies in Ho Chi Minh City, Vietnam, from December, 2017 to January, 2018. Q-methodology was used to identify the patterns of consumers’ satisfaction. Results : Two distinct patterns of elderly consumers’ viewpoints toward the community pharmacy services were identified. Elderly consumers in viewpoint 1 were satisfied with the geographic accessibility of community pharmacies. Elderly consumers in viewpoint 2 were satisfied with the affordability of medicines. However, consumers of both viewpoints expressed dissatisfaction with the pharmacy staff counseling on missed doses, storage, side effects, and interactions of medicines. Conclusion : The results from this study suggest that pharmacy staff need to spend more time for consultations on proper medication use with elderly consumers.
Type of Medium:
Online Resource
ISSN:
2603-557X
,
0428-0296
DOI:
10.3897/pharmacia.67.e56511
DOI:
10.3897/pharmacia.67.e56511.figure1
DOI:
10.3897/pharmacia.67.e56511.figure2
Language:
Unknown
Publisher:
Pensoft Publishers
Publication Date:
2020
detail.hit.zdb_id:
3010005-7
SSG:
15,3
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