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  • Book, library and information science  (3)
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  • Book, library and information science  (3)
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  • 1
    Online Resource
    Online Resource
    Contactless Services : A Survey of the Practices of Large Public Libraries in China
    American Library Association ; 2022
    In:  Information Technology and Libraries Vol. 41, No. 2 ( 2022-06-15)
    Details
    In: Information Technology and Libraries, American Library Association, Vol. 41, No. 2 ( 2022-06-15)
    Abstract: Contactless services have become a common way for public libraries to provide services. As a result, the strategy used by public libraries in China will effectively stop the spread of epidemics caused by human touch and will serve as a model for other libraries throughout the world. The primary goal of this study is to gain a deeper understanding of the contactless service measures provided by large Chinese public libraries for users in the pandemic era, as well as the challenges and countermeasures for providing such services. The data for this study was obtained using a combination of website investigation, content analysis, and telephone interviews for an analytical survey study of 128 large public libraries in China. The study finds that touch-free information dissemination, remote resources use, no-touch interaction self-services, network services, online reference, and smart services without personal interactions are among the contactless services available in Chinese public libraries. Exploring the current state of contactless services in large public libraries in China will help to fill a need for empirical attention to contactless services in libraries and the public sector. Up-to-date information to assist libraries all over the world in improving their contactless services implementation and practices is provided.
    Type of Medium: Online Resource
    ISSN: 2163-5226 , 0730-9295
    URL: Article
    DOI: 10.6017/ital.v41i2.14141
    RVK:
    AN 10100
    Language: Unknown
    Publisher: American Library Association
    Publication Date: 2022
    detail.hit.zdb_id: 344876-9
    detail.hit.zdb_id: 2043117-X
    SSG: 24,1
    Location Call Number Limitation Availability
    BibTip Others were also interested in ...
    Online Resource
  • 2
    Online Resource
    Online Resource
    The Provision of Mobile Services in US Urban Libraries
    American Library Association ; 2018
    In:  Information Technology and Libraries Vol. 37, No. 2 ( 2018-06-18), p. 78-93
    Details
    In: Information Technology and Libraries, American Library Association, Vol. 37, No. 2 ( 2018-06-18), p. 78-93
    Abstract: To determine the present situation regarding services provided to mobile users in US urban libraries, the authors surveyed 138 Urban Libraries Council members utilizing a combination of mobile visits, content analysis, and librarian interviews. The results show that nearly 95% of these libraries have at least one mobile website, mobile catalog, or mobile app. The libraries actively applied new approaches to meet each local community’s remote-access needs via new technologies, including app download links, mobile reference services, scan ISBN, location navigation, and mobile printing. Mobile services that libraries provide today are timely, convenient, and universally applicable.
    Type of Medium: Online Resource
    ISSN: 2163-5226 , 0730-9295
    URL: Article
    DOI: 10.6017/ital.v37i2.10170
    RVK:
    AN 10100
    Language: Unknown
    Publisher: American Library Association
    Publication Date: 2018
    detail.hit.zdb_id: 344876-9
    detail.hit.zdb_id: 2043117-X
    SSG: 24,1
    Location Call Number Limitation Availability
    BibTip Others were also interested in ...
    Online Resource
  • 3
    Online Resource
    Online Resource
    Perceived Quality of Reference Service with WhatsApp : A Quantitative Study from User Perspectives
    American Library Association ; 2022
    In:  Information Technology and Libraries Vol. 41, No. 3 ( 2022-09-19)
    Details
    In: Information Technology and Libraries, American Library Association, Vol. 41, No. 3 ( 2022-09-19)
    Abstract: Academic libraries are experiencing significant changes and making efforts to deliver their service in the digital environment. Libraries are transforming from being places for reading to extensions of the classroom and learning spaces. Due to the globalized digital environment and intense competition, libraries are trying to improve their service quality through various evaluations. As reference service is crucial to users, this study explores user satisfaction towards the reference service through WhatsApp, a social media instant messenger, at a major university in Hong Kong and discusses the correlation between the satisfaction rating and three variables. Suggestions and recommendations are raised for future improvements. The study also sheds light on the usage of reference services through instant messaging in other academic libraries.
    Type of Medium: Online Resource
    ISSN: 2163-5226 , 0730-9295
    URL: Article
    DOI: 10.6017/ital.v41i3.14325
    RVK:
    AN 10100
    Language: Unknown
    Publisher: American Library Association
    Publication Date: 2022
    detail.hit.zdb_id: 344876-9
    detail.hit.zdb_id: 2043117-X
    SSG: 24,1
    Location Call Number Limitation Availability
    BibTip Others were also interested in ...
    Online Resource
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