In:
Performance Measurement and Metrics, Emerald, Vol. 7, No. 2 ( 2006-05-01), p. 107-115
Abstract:
The paper aims to give a presentation of a rich dataset to illuminate graduate students' rating of their satisfaction with library collections and services. Design/methodology/approach The study is a qualitative investigation based on focus groups. Findings The paper finds that, although rich detail is provided, the study is part way through and data need more analysis for trends to emerge. Research limitations/implications The study is a research project which is ongoing. Practical implications Rich data collected are indicating areas for improvement in service, which will be synthesized as the research progresses. Originality/value It is rare for data of this richness to be offered to readers. It will help others by confirming or illuminating their own investigations.
Type of Medium:
Online Resource
ISSN:
1467-8047
DOI:
10.1108/14678040610679506
Language:
English
Publisher:
Emerald
Publication Date:
2006
detail.hit.zdb_id:
2037921-3
SSG:
24,1
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