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  • 1
    In: Public Administration, Wiley, Vol. 100, No. 3 ( 2022-09), p. 778-791
    Abstract: To better understand citizen satisfaction with public services, public administration research has adopted the expectancy‐disconfirmation model in recent years. This model proposes that satisfaction is a function of perceived performance and expectations. Recent quantitative and experimental studies of the expectancy‐disconfirmation model have supported the framework. However, few replications have been conducted and none outside western contexts. We conducted two narrow, robust experimental replications of Van Ryzin (2013, Journal of Policy Analysis and Management , 32(3), pp. 597–614) in the Chinese cities of Hong Kong (in 2017) and Shenzhen (in 2021). We found support for the findings reported in Van Ryzin (2013) and concluded that the expectancy‐disconfirmation model holds promise in a variety of settings as a framework for measuring citizen satisfaction with public services.
    Type of Medium: Online Resource
    ISSN: 0033-3298 , 1467-9299
    URL: Issue
    RVK:
    Language: English
    Publisher: Wiley
    Publication Date: 2022
    detail.hit.zdb_id: 1482694-X
    SSG: 2
    SSG: 3,6
    SSG: 3,7
    Location Call Number Limitation Availability
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  • 2
    Online Resource
    Online Resource
    SAGE Publications ; 2013
    In:  International Journal of Offender Therapy and Comparative Criminology Vol. 57, No. 4 ( 2013-04), p. 495-518
    In: International Journal of Offender Therapy and Comparative Criminology, SAGE Publications, Vol. 57, No. 4 ( 2013-04), p. 495-518
    Abstract: For thousands of years, China primarily used morality for its social control. Since its economic reform starting in 1978, China has moved toward legal control. Two fundamental questions, however, remain understudied in China: (a) the degree to which citizens feel obligated to obey the law and (b) the sources of citizens’ perceived obligation to obey the law. This study was intended to answer these questions based on random surveys of 1,196 residents from Guangzhou, China. The study revealed that the vast majority of citizens in Guangzhou felt obligated to obey the law irrespective of their personal feelings. Normative and instrumental perspectives were important sources of Guangzhou citizens’ perceived obligation to obey the law. In addition, Guangzhou citizens’ perception of obligation to obey the law was related to not only individual-level variables but also neighborhood contextual factors.
    Type of Medium: Online Resource
    ISSN: 0306-624X , 1552-6933
    RVK:
    Language: English
    Publisher: SAGE Publications
    Publication Date: 2013
    detail.hit.zdb_id: 2034467-3
    SSG: 2
    SSG: 2,1
    Location Call Number Limitation Availability
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